| We do not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies detailed below.
Unless otherwise stated in the cancellation terms, you may cancel or amend your booking more than 14 days prior to check-in date, a one time administration fee of 10% of total amount will apply. Any cancellations received later than 14 days prior to check-in date you will be charged 1 (ONE) night cancellation fee plus 10% of total amount (administration fee). Failure to show for your reservation will result in a no-show fee equivalent to the cost of the first night's stay fee plus 10% of total amount (administration fee).
What will happen if you do not cancel and do not arrive at the hotel ?
If you do not cancel and do not arrive at the hotel, a non-arrival fee equivalent to the cost of the first night's stay fee plus 10% of total amount (administration fee).
Extension of stay:
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full walk-in rates).
Shortening your stay:
We would love to be as flexible as we can regard this issue. However, as an agent, The Guide Vision has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 10% administration charge. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.
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